Return Policy
We understand that buying a products online can be different from purchasing in person. To ensure a satisfying shopping experience, we offer a hassle-free return policy.
What can be returned?
Products with manufacturing defects (tears, holes, uneven stitching)
Incorrect items delivered (wrong design, color, blouse piece missing)
Products with significant variation from description or images
What cannot be returned?
Products damaged due to wear and tear, improper washing, or negligence
Used products (worn or with stains)
Products outside the return window (specified number of days from delivery)
Custom-made or stitched sarees.
Return Window:
Clearly state the number of days for returns (7 days, 15 days) from the date of delivery.
Return Process:
Initiate Return: Intimate us about your return request within the return window.
This can be done by: Emailing customer support with your order number and reason for return.
Filling out a return form on our website.
Approval and Shipping: We will review your request and send you instructions on how to return the saree securely.
The return shipping cost might be: Borne by the customer (clearly state exceptions if any)
Free with a prepaid label provided by us.
Refunds and Exchanges: Upon receiving and verifying the returned products, we will offer you:
A full refund to the original payment method.
An exchange for a different products (subject to availability).
Clearly state the processing timeline for refunds (3-5 business days).
Additional Points:
You may want to consider offering store credit for returned items.
Mention that original tags and packaging (if possible) should be returned with the products.
Clearly state the customer’s responsibility for safe return shipping.